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How to Make a Loyal Customer for Life. For Realsies.

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Me and my car, Usain Volt, in happier days.

Me and my car, Usain Volt, in happier days.

Providing excellent customer service is not easy. Companies are big and fractured, service reps are often overworked and dealing with angry customers all day, consumers can be exceedingly hard to please (especially in the age of social media), so ya, having it all come together can be tough.

But when you can get it together, when it all gels, you have created not just a loyal customer, but one who will take to her blog to sing the praises of two particular companies – Chevrolet Volt and Rohrich Chevrolet in Pittsburgh.

Let me break it down.

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AMPFUSHAH. I’m Making it a Thing

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Reflecting on 2012, I have so much to be grateful for.

My children, who I love more than anything and who make me so happy and proud to be their mom. Usually. Sometimes I want to pretend they’re not mine.

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Jones and Kyle, playing Jones’ favorite new game, I kick you in you face.

Casey. I found someone who loves me for exactly who I am, yet has managed to make me a better person. By not trying to change me, he’s changed me. And almost always for good.

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My health. As some people very dear to me struggle with their own health challenges, I am overwhelming lucky to be in the shape I am today. Especially when you look at the years of abuse I have heaped upon myself.

My job. In today’s tumultuous economy, I am beyond grateful to have my job, doing something I absolutely love, with a pretty amazing group of people.

Some amazing coworkers, who also happen to fall into the friend category.

Some amazing coworkers, who also happen to fall into the friend category.

My family. Yes, most of them are insane, but they are MY crazy family and I love them.

Casey’s family. Yes, most of them are insane, but see above.

My friends. I am so happy to have some of the strongest, beautiful, kindest women in the world as my friends. Every day I am reminded of their compassion, their humor, their support and their faith in my crazy ass. I love them, and they know who they are (yes, even you!).

This is just a sampling of my wonderful friends. If I had to put pictures of all of them, this post would be very, very, very long.

This is just a sampling of my wonderful friends. If I had to put pictures of all of them, this post would be very, very, very long.

And 2012 had some lifetime memory moments.

My first half marathon.

My first Tough Mudder.

This could also be filed under my great friends and Casey's great family grateful lists.

This could also be filed under my great friends and Casey’s great family grateful lists.

My second half marathon.

This could also be filed under friends, because I wouldn't have completed it without my friend, Megan. Also my amazing family, as my mom, Casey and Jones all cheered me on.

This could also be filed under friends, because I wouldn’t have completed it without my friend, Megan. Also my amazing family, as my mom, Casey and Jones all cheered me on.

My first duathlon.

Cross reference this with friends and job, as Liz is a dear friend who I happen to work with.

Cross reference this with friends and job, as Liz is a dear friend who I happen to work with.

My first Warrior Dash.

I ain't scurred of dirt.

I ain’t scurred of dirt.

Our family trip to Aruba.

I got an iPhone.

You can take lots of cool pictures of yourself with a front facing camera! You're welcome, Facebook friends!

You can take lots of cool pictures of yourself with a front facing camera! You’re welcome, Facebook friends!

So ya, 2012 was pretty bad ass. How, may you ask, is 2013 going to top this? I will tell you. I have a plan. A Master Plan for Ultimate Success, Health and Happiness in 2013, or AMPFUSHAH for short. And what’s in your AMPFUSHAH, Bethany? You know, I really like you guys. You ask good questions.

I can’t tell you. That’s right; it’s a secret. I am not yet ready to unveil my AMPFUSHAH. I can share with you some essential elements:

If I achieve full on AMPFUSHAHication, the end of 2013 will be completely different than the end of this year. COMPLETLEY. (For those of you thinking gender reassignment surgery, you’re wrong. Clever, but wrong)

I am not wasting a single day of 2013. Not a one. I have something to do every day to achieve AMPFUSHAH nirvana. Because that’s what it takes to achieve a goal – a daily dedication to the cause. And my cause is worth it.

It includes my whole family, not just me. This isn’t just MY AMPFUSHAH (well, parts of it are), it’s where we all want to be when we’re looking to ring in 2014.

What I can do is share with you goals as they are achieved. Not my every day goals, because let’s face it, that would be boring. But the bigger ones. Medium and above. Maybe some of the pieces will start to paint a picture of the whole, and maybe I’ll have a prize if someone can figure out AMPFUSHAH before November (at which point it should be either glaringly obvious, or I will have given up and pretended that my AMPFUSHAH was nothing more than the desire to have a really different hair cut).

So bring it, 2013. BRING IT WITH ALL YOU GOT, cause I have a list, AMPFUSHAH, determination, and a history of getting what I want. This is going to be fun.

Yours in Getting it Done,

Bethany

MOAR ZERMBIES! – In Which I Finally Discover The Walking Dead

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Have you ever heard a story that for some strange reason stuck in your head? Some random factoid that fell upon your ears and stayed lodged in your brain forever? Like this story about country singer Faith Hill:

Faith Hill remade Take Another Piece of My Heart by Janis Joplin (which is actually, to me, an executable offense, but that’s a different post). She was asked in an interview if she had ever heard the song prior to recording it. She had not, she said, and that was by design because she did want Janis Joplin’s version to influence her ‘take’ on the song.

Just the act of typing out that paragraph and linking to that video made me want to puncture my ears. I don’t hate Faith Hill. Cry is a great song. But you don’t remake a Janis song. Just… no. Don’t. Anyway…

My point is, I never knew why I kept that fact in my brain, but now I’m glad I did, because I have a Faith Hill story. As you know, I made a series of Energy Zombie videos for work. I didn’t do this alone. I had my zombie expert friend Trish by my side. Seriously, she knows EVERYTHING about zombies. It’s off-putting.

I had never seen a zombie movie. Ever. Not Evil Dead, not Dawn of the Dead, not Shaun of the Dead, not Zombieland, NOTHING. And I certainly had never watched The Walking Dead. For one very good reason.

I am a giant wussball.

That’s right. Me. I can’t watch anything remotely scary/gory/mildly suspenseful without getting piss my pants, don’t sleep for a week scared. When Casey and I were dating he wanted to watch Paranormal Activity with me, and I said OK because I wanted him to think that I was a woman who laughed in the face of possible demon possession.

I slept on my couch for two months because the door to my attic was right outside my bedroom.

So when I went to make our Energy Zombie videos, I was a true and literal zombie virgin. I just went with my gut and let Trish be my guide. She taught me about shambling, infection, brains.. all the strange and creepy things zombie lovers know by heart. And between the two of us, I think we did a pretty darn good job.

We wanted to time our Energy Zombie campaign to coincide with the premiere of AMC’s The Walking Dead, which I had heard of but never watched because of the whole pee my pants thing. Zero desire. Negative want. Would rather eat toenails. Not happening.

Until last night. Most of my best/worst idea stories start out with wine, and this is no different. One of my absolute besties, Molly, is staying with us this week. We were sitting around trying to figure out what we wanted to watch since The Voice isn’t on 24/7, an oversight I am hoping NBC corrects in the near future.

Casey mentioned he would like to start watching either A.) The Walking Dead or B.) Pretty Little Liars. I was all like, let me ask Twitter, and Twitter was all The Walking Dead, and I was all, I’ve had three glasses of wine so let’s cue up season one, episode one, The Walking Dead.

And then in like the first minute Deputy Grimes blew the brains out of a little girl zombie, so I upgraded to vodka.

YOU GUYS, I freaking LOVE THIS SHOW. Sweet Jesus eating lunch at a Cracker Barrel – it’s frigging AMAZING.

Was I scared? Hell yes, I was scared. Did I piss my pants? No. Did I slightly overdo it on the vodka, rendering the last 15 minutes of episode three a little fuzzy? Yes. Yes I did. Am I going to keep watching it? You bet your sweet non-walker ass I am. Casey might never be able to travel overnight ever again, and you might want to buy stock in Smirnoff, but yes, I will keep watching.

I am glad I didn’t watch it before I made MY zombie videos though. I think my zombies are kinder, gentler, funnier, and quite frankly, way nicer than the Walking Dead zombies. I will leave you with episode two of our Energy Zombies – Rise and Shine. Enjoy, and check back next week to see what those zany Shambles do next!

Yours in buying a night light,

Bethany

ERMEGERD, ZERMBIES!

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Fine. I admit it. I’ve been a terrible blogger lately. I’ve been ignoring you, and I wouldn’t blame you for one minute if you were mad at me.

Are you mad at me? I hate it when people are mad at me. Work has been crazy, I’ve been traveling, and to be honest, I haven’t been running much so I’ve been hiding from you so you won’t judge me. I don’t want to change the name of my blog to Just Plain Old Drinking Wine, but I may have to.

I still totally love you and think that you’re pretty/handsome/have lost weight/look great with the haircut.

How about a peace offering. So I said work has been crazy, and it has been. Crazy busy, crazy traveling, and crazy   they let me make a zombie video crazy. They let me and our social media manager write a series of four consumer education videos on Energy Zombies, then they let us hire a production company to make said videos. We casted internally, so the zombies are all employees and they did an AMAZING job.

We are releasing one a week for the next four weeks, and this one launched on Friday. So sit back, grab some popcorn… or grab some popcorn and then sit back, and enjoy the show. I will share another one this Friday, and in the meantime, I will try to come up with some hilarious yet uplifting post to share with you.

Until then, your in ZOMBIES!

Bethany

Flashback Friday – Baby Having Edition

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I have been busier than a one legged man in an ass kicking contest, so forgive my lack of posts this past week. I promise to do better next week. Since we are one week out from my little angel munchkins SECOND birthday (where in the hell does the time go) I thought I would share his birth story with you.

Because if there is one thing people love reading on a Friday, it’s a birth story.

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What’s for Dinner, Mom? Or, One Woman’s Nightmare

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Casey is out of town for two days, so I think we all know what that means. Visits to the strip clubs, having the gals over for poker, not running the dishwasher, throwing a killa party with all my peeps…

HAHA. Just kidding. It means I could fart whenever I want and that unless I learned how to cook real quick, me and the kids were going to starve to death.

It was do or die time, people. Mama had to make some dinner.

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Flashback Friday – Busting out the Flowbee

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Congrats! You made it to the weekend! YAY! I hope you all have super fun and fabulous plans. For this week’s Flashback Friday I am busting out one of my personal favorites. Being in a relationship with Casey is a lot of things. Boring isn’t one of them. Enjoy, and feel free to share your beloved charming/embarrassing traits in the comments!

 

The best way to learn about a person, aside from hacking into their email, is to live with them.

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